Nova Connect AI
ActiveYour 24/7 AI customer service assistant. Answering every call and text so you can focus on the business.
Calls Handled Today
12
Texts Handled Today
28
Escalated to Human
2
of 40 total — 95% handled by AI
Call & Text Log
- Panda Express — Michael SlaterInbound CallStatus check on WO #4819 — AI provided update, caller satisfiedView full transcript →11:42 AMResolved
- +1 (917) 555-0182Vendor SMSJohn Martinez confirmed appointment for tomorrow — logged to WO #4819View full transcript →11:38 AMLogged
- Unknown — New Client InquiryNew LeadCaller requested handyman service in Manhattan — details captured, draft WO createdView full transcript →11:15 AMWO Created
- Safety FM — OperationsInbound CallUrgent: health inspector on site — escalated to Melissa immediatelyView full transcript →10:58 AMEscalated
- +1 (646) 555-0291Vendor SMSAllied Plumbing checked in on site for WO #4815 — logged automaticallyView full transcript →10:45 AMLogged
- Northgate Mall — FacilitiesInbound CallRequested status on WO #4803 — AI confirmed tech completed job, invoice pendingView full transcript →10:12 AMResolved
- +1 (718) 555-0847Vendor SMSVendor unable to make appointment — AI activated backup vendor workflowView full transcript →9:30 AMBackup Activated
Nova Connect Settings
Inbound Call Greeting
"Hi, thank you for calling Nova Facility Services. This is Nova, your AI assistant. I can help you with work order status, scheduling, or submitting a new service request. How can I help you today?"
Auto-Escalate to Human When:
- Caller mentions 'emergency' or 'health inspector'
- Caller requests to speak to a manager
- New work order NTE likely > $2,000
- Vendor reports safety incident on site
Nova Connect Number: +1 (212) 555-0190
Active — Receiving Calls & Texts
This number is forwarded to Nova Connect AI before ringing your phone.